Frequently Asked Questions
How do I find out about activities provided for the resident?
We strive to create social programs and individualized activities to match the capabilities and needs of each resident. Specific activities include: active resident councils, musical performances, current events update, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities.
A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials and other special events. We always welcome friends and family to visit and attend our special events.
Is there a limit to the number of people who can visit at one time?
Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.
Is there any private space available to use?
You may reserve the activities lounge for any special events (birthday, holidays, meals) with notice.
Can we bring a family pet to the facility?
We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.
Can my loved one receive mail?
Mail is delivered to residents personally on a daily basis except for weekends and holidays.
Sterling Heights Assisted Living
Attn: ___________________ Apt # _____
369 East Pine St
Bishop, CA 93514
Consider using our Send a Greeting feature on the website. You can choose from a variety of post cards to fill out and mail to your loved one for a small fee or you may type a message and through email, send us your email greeting that we will hand deliver to your loved one residing in our facility. Our email feature is free of charge.
Is smoking permitted in the facility?
For the safety and welfare of all residents and staff, we are a non-smoking facility. There are designated smoking areas in the outdoor areas.
Where should I park when I come to visit?
There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees and physicians.
Is there someone who provides haircuts?
Yes, we have beauty and barber shop services available.
Will my loved one’s room have a television?
We offer a common room for TV viewing, and we recommend that you bring your television from home for person use in your apartment.
Will my loved one have telephone access?
All of the rooms currently feature a telephone hookup. Please inquire about service activation. However; feel free to bring in your cell phone. We also have a private area with access to a public phone for use by our residents.
What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable here, and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.
Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?
We employ a full time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.
The Admissions Coordinator will guide you through the necessary forms required on admission and review the rules and regulations regarding Medicare, Medicaid and various insurances.